A simple outbound predictive calling solution that Smartcall Media
hosts for you.
• Online List Loading - Provide your calling
database seamlessly online.
• Custom Scripting - Create custom scripts
which will guide your agents and ensure consistency and quality
to each call made.
• DNC (Do Not Call) Compliance - Provide
us your FTC SAN or Org ID and all your lists will be scrubbed.
• Automated Time Zone – upon upload
of your database your leads will be tagged with their respective
time zone to insure to calls are placed prior or after your schedules.
• Custom Scheduling - Configure multiple
start and stop times per schedule.
• Call Recording - Every call can be recorded
for training and call center customer service.
• Call Filtering - Automatically filter out
busy, no answer, fax and telco intercept results.
• Answering Machine Detection - Each campaign
can optionally have answering machine detection enabled or disabled,
based on the requirements of your telemarketing campaign.
• Dispositions - Customize as many dispositions
as required on a per-campaign basis.
• Custom Caller-ID – Customize your
caller ID on a campaign basis.
• CRM Integration - Our system can communicate
with any number of HTTP enabled Customer Relationship Management
(CRM) packages. If you have a proprietary CRM or one which doesn't
have HTTP support, we will gladly work with you to develop a tightly
• Increased Efficiency – Agents can
increase their contacts per hour by 300% - 400% vs. hand dialing.
The virtual predictive dialer keeps your agents busy and filters
out unproductive calls, including: busy signals, unanswered calls,
fax machines, modems, disconnected numbers, and operator intercepts,
that waste valuable agent time
• Reduced Idle Time – Significant reduction
of unproductive agent time as talk times and contact rates increase
• Productive Contacts – Reach more
right-party contacts and increase first-call resolutions
• Improved Customer Experience – Screen
pops allow agents to view critical customer data throughout the
customer contact, without asking callers to repeat information or
taking call time to search for records
• Better Quality & Accuracy – Monitor
agent interactions for quality control, eliminate manual dialing
errors with automated dialing, ensure data completeness with data
entry verification, and improve service level agreement compliance
• Unrestricted Scalability– Your business
no longer can be confined by four walls at a specific location.
Whether you have at home agents or multiple locations you can monitor
and track them all as if they are in one central location. Our Predictive
dialer allows you to expand your business but also helps you to
preserve the same high level of control you maintain today.
• Lower Maintenance Costs – A hardware-based
predictive dialer typically requires a large upfront capital investment
but with our virtual predictive dialer you don’t have the
hassle and expense of hardware, phone lines, technical staff, software
licenses and telephony cards. Since we supply everything except
the agents, you eliminate the cost you’d normally spend on
upgrades, maintenance and technical staff allowing you to focus
on growing your business.
• Reduced Cost per lead – with manual
dialing up to two thirds of the calls result in no answers, fax
machines, busy signals and answering machines. Our virtual predictive
dialer allows you to connect with live recipients, which means significantly
more connections and a reduced cost per lead.
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