• Call Tracking – This application
allows you to capture every inbound caller’s phone number,
the date/time of the call, call duration, call result, and it records
the call for quality assurance and validation. You can use many
numbers to pinpoint the source of the call, helping you to maximize
your advertising ROI and improve sales and service. This powerful
yet simple application lets you order and setup toll-free and local
numbers through a simple interface.
• Call Routing & Queuing – This
intelligent application enables businesses to route calls to another
location when telephone congestion occurs. It will line up the calls
in a holding queue and determines the best path for the caller to
connect with the next available live agent.
For detailed information on any of
these applications, Speak With Us directly.