TRACK

• Call Tracking – This application allows you to capture every inbound caller’s phone number, the date/time of the call, call duration, call result, and it records the call for quality assurance and validation. You can use many numbers to pinpoint the source of the call, helping you to maximize your advertising ROI and improve sales and service. This powerful yet simple application lets you order and setup toll-free and local numbers through a simple interface.

• Call Routing & Queuing – This intelligent application enables businesses to route calls to another location when telephone congestion occurs. It will line up the calls in a holding queue and determines the best path for the caller to connect with the next available live agent.

For detailed information on any of these applications, Speak With Us directly.